Frequently asked questions

What quality controls do you have?

The dresses from Kate Gubanyi bridal are of the same quality you would buy in a high end store. We are able to deliver such high quality by selling predominantly online and also by keeping markups low.  High-grade fabrics are imported from all over the world and include heavy, thick textured satin, soft to the touch, with a high sheen, French lace, fine shimmering tulle and organza in customer-specified colours. Modern tridimensional tailoring takes patterns straight off the mannequin then the pattern is adjusted to customers exact measurements. High-density, elastic fish bones create structure in the garments and a flattering shape. Gowns are lined with skin-friendly, breathable fabric with neat fully-enclosed over-locked stitching. Senior tailors sew our dresses then each garment goes through a series of quality checks before it is delivered to your door.

What details should I have ready before proceeding to the check out for the purchase of my wedding dress?

We will call you to discuss what measurements you need after check out or you can enter your size at checkout.  Click here for a guide on taking your body measurements. You should also decide which colour you would like your dress to be made in - ivory or nude.

Will my custom, made-to-measure dress look exactly as pictured?

The sample dress on our website is the same as the dress you will receive when you order with us with slight variations as our gowns are hand made. The images you see on our website are real samples. The dresses have been designed in Australia. Our models and photographers are local talent. The only change, unless specified, is that it will be made to your custom measurements.

What protection do I have buying from Kate Gubanyi bridal?

If you buy from an overseas manufacturer you will not be protected under the Australian consumer protection laws, which regulate all retailers in Australia. Kate Gubanyi bridal is Australian owned and managed and is based on the beautiful Gold Coast in Southport. You can try on the samples, in our Southport showroom, that you see on our website, or order directly online.

When will my dress arrive from the date of order?

Delivery on all our made to size gowns is 5 months (from the day your order specifications and heel height are received). For shipments to other countries please add the extra postage time. It’s a good idea to order 6 months in advance of your wedding day, so that you can feel organised and can concentrate on the other details of the wedding planning.

What are the shipping costs?

Our prices include free postage in Australia and overseas. All packages are shipped through registered post with insurance. You will need to sign to take delivery of your package. If no-one is home when the package is delivered, you will find a card in your mailbox, which you can take to the closest Australia Post office. We also ship free of charge to other countries. Please note, if you are overseas, you are responsible for any extra customs duties and taxes. If you are outside Australia, please email for any extra detail to thegcbridallounge@gmail.com

How can I pay for my chosen items?

We accept PayPal, Visa or MasterCard.

What is your policy on exchanges, replacements and refunds?

Please click here to read our purchase terms and conditions, which are regulated by the Australian Competition and Consumer Act 2010. Customers are responsible for reading the purchase terms and conditions on this website, which applies to all purchases made from Kate Gubanyi bridal. The purchase of goods from Kate Gubanyi bridal signifies the buyer acceptance of the purchase terms and conditions as the conditions of their purchase. Customers are entitled to an exchange, replacement or refund if the goods they receive are defective or damaged.

Refunds on wedding dresses are offered at management's discretion. A very small, easily fixable fault is not considered sufficient grounds for a refund, however a discount may be granted to cover the tailoring costs to fix the small fault. Management will consider each case individually and will work with the customer to resolve and remedy any problems that may arise. Customers are responsible for providing Kate Gubanyi bridal with accurate measurements for wedding gowns. Kate Gubanyi bridal does not manufacture, nor guarantee, that an dresses created from photos or pictures supplied by the customer, will be exact replicas of the dresses depicted in those photos. We will closely follow the design and instructions provided by the customer, however, it is probable that slight variations will result in the finished garment and materials, particularly lace placement.

If you order any item from Kate Gubanyi bridal which has become unavailable and your order cannot be fulfilled within a reasonable time, you are entitled to a replacement item of equal value or a refund. In line with prevailing Australian consumer legislation, Kate Gubanyi bridal does not offer exchanges, replacements or refunds on any goods if you change your mind for any reason with no exceptions. Please choose carefully as all sales are final and subject to the conditions outlined in the purchase terms and conditions on this website. Please send any further enquiries to thegcbridallounge@gmail.com