Refunds and Returns Policy
At Kate Gubanyi Bridal, we take great care in ensuring every gown meets our high standards of craftsmanship and quality. Please read our refund and returns policy carefully before making a purchase.
Deposits and Payments
Deposits on Sale Gowns, Custom Gowns, and Made-to-Measure Gowns are non-refundable.
Full payments made for Sale Gowns, Custom Gowns, or Made-to-Measure Gowns are non-refundable.
Faults and Repairs
If a gown produced by Kate Gubanyi is found to be faulty, the seller will not offer a refund but will instead repair or alter the gown to make it fit for purpose.
To be eligible for repair:
The buyer must notify the seller in writing within one (1) week of receiving the gown.
The notification must include clear photos and a full description of the issue.
This allows sufficient time for our team to assess and correct the gown.
Transfers Between Sale Gowns
In certain circumstances, and at the sole discretion of the owner, a bride may transfer paid amounts for a Sale Gown to another Sale Gown of equal or greater value.
If the new gown is of lesser value, the buyer may transfer the balance at the discretion of the seller; however, the buyer will forfeit any remaining difference in value.
Rush Orders and Made-to-Measure Gowns
Rush Orders: Once a rush order has been placed, no changes can be made as production begins immediately.
Made-to-Measure Gowns:
If production has not yet begun and fabric has not been purchased, a change of mind may be approved at the discretion of the seller.
Requests for changes must be made in writing within two (2) weeks of the initial purchase.
The higher price between the original and new gown will apply.
If fabric has already been purchased, a $400 restocking fee will apply to any change of style.
Refunds for Faulty Made-to-Measure Gowns
If a Made-to-Measure Gown is faulty, not made to specification, and cannot be made fit for purpose, the buyer is entitled to a refund.
Refund Method and Processing
Refunds can be processed either to the original credit card used for the purchase or via direct bank transfer, at the discretion of the buyer.
Refunds will be processed within four (4) days after the refund has been agreed upon by the seller.
Please note that bank processing times may vary, and the time for funds to appear in the buyer’s account will depend on the respective financial institutions.
Sale Gowns
Sale Gowns are sold in the condition they are purchased and are not guaranteed to be altered to new condition.
Any repairs or adjustments will be as specifically negotiated at the time of sale.
Professional cleaning of a Sale Gown will be offered by the seller unless the gown is already in brand new condition.
Return Shipping
If an item meets the eligibility criteria for return, the buyer is responsible for all return postage costs.
How to Initiate a Return or Refund
To begin a return or refund process, please email:
📧 thegcbridalloungestudio@gmail.com
Include your name, contact information, order number, photos (if applicable), and a detailed description of your request.
